Beschreibung
für nachfolgende Tätigkeit suchen wir 1 Bewerber mit folgenden Qualifikationen – vielleicht wären Sie dafür verfügbar oder können eine Empfehlung aussprechen:
Mit der Nutzung der männlichen Form des Wortes „Berater / Entwickler etc.“ sind alle Geschlechtsformen weiblich/männlich/divers gemeint
Mit dieser Anfrage suchen wir einen Spezialist für die Konzeption des globalen User Support eines Kunden nach Essen / Hannover und Remote
Tätigkeit:
Concept definition and design of future Global User Support services and its evaluation from User Experience perspective in accordance with DT Strategy
Work with the project team and the organization (User excellence) on the definition and design of the user journey for future physical and virtual IT support channels
Align and calibrate the future IT support service concept with the business requirements on one hand and provider solutions during the tender phase (with focus on user experience)
Consultancy for location strategy of IT support taking the user experience aspects into account
Consultancy and support with regards to helpdesk ticket routing and communication systems (e.g. Terminals for Walk-in Centres, ticket routing systems for virtual IT support channels) with focus on user experience and IT happiness
Communication and alignment with stakeholders with regards to parallel processes potentially impacting Global User Support services currently allocated to other organization areas (e.g. field services, HW procurement, lifecycle management) with potential impact on user experience
Development of KPIs for service quality measurement
Project purpose:
This project explores options for renewal/out to market of IT services in the area of Global User Support. The project concentrates around the future concept design for the future service GSD and Walk in Center services in alignment with DTs strategy and the Business Requirements aiming to deliver an excellent user experience in the future.
Location: Remote and potentially increased travel to Essen and/or Hannover after an onboarding period.
Fulltime. MON-FRI.
Auslastung:
600 Std. Remote
600 Std Essen / Hannover
300 Std. Reisezeit
Honorar:
max. € 75,00 ai / Std. bei Remote
zzgl. € 17,00 / Std. bei vor Ort
Reisezeit wird anteilig bezahlt
Zahlungsziel:
30 Tage
Sonstiges
Beginn
16.06.2024
Laufzeit / Ende
31.12.2024
Ort
600 Std. Remote 600Std. Essen / Hannover, 300 Std. Reisezeit