Beschreibung
Start: asap
Duration: 3mm
Location: Munich (100% remote possible)
Capacity: part-time (20h/week)
Project background:
Our client introduces a new CRM system supported by a new data platform simultaneously. However, the overlying reporting infrastructure is not fully harmonized yet and the available reports only present KPIs per system, but not fully integrated across systems.
The team reports and analyses business critical KPIs with a specific focus on Upsell, Recontracting and Retention customer journeys.
Due to business continuity purposes, it is requested to report and analyze current historical data in a harmonized, like-for-like approach independent on source system of the data.
Task description:
– Detailed Requirement Analysis of current and future reporting and analytical needs
– KPI Definition and cross system alignment, Prototyping, Definition of harmonized Cancellation and Retention Reporting as well as Upselling Reporting
– Requirement handover to implementation team
– Development support and User-Acceptance Testing
– Implementation (support) of cross-system reports/dashboards
Must-haves:
– Background in data engineering and advanced analytics
– Very good knowledge in SQL and cloud-based Big-Data-environments like GCP
– Knowledge in Tableau and Business Objects software desireable
– Experience in the subscriber business (nice to have)
– Very good English language skills (oral and written)