Description
Swan IT are currently looking for a fully remote Help Desk Engineer.
- Provide 1st line support to high calibre customers and personnel
- Proactively help resolve helpdesk tickets
- Create and regularly update customer documentation
- Ensure that incidents are resolved in a timely manner
- Work with Senior Engineers on various projects where required
- Help your colleagues in the Technical Support Team where required
Required Skills & Experience:
- 1st Line Customer Support Experience in a busy environment
- Client OS windows 8/10 Support
- Experience of upgrade and rebuilding desktops/laptops/Servers and imaging etc
- Some experience of Active Directory Administration (DNS/DHCP, AD User, and NTFS Security)
- Excellent verbal/written communication and documentation skills
- Experience of supporting remote/VPN users
- Knowledge and some experience of Office365 Administration
- Knowledge of Backup Technologies (Symantec, Cloud Backup)
- Proven analytical and problem-solving skills
This position is outside IR35, Send your CV to me ASAP
ITHR Group is acting as an Employment Business in relation to this vacancy. ITHR Group is an Equal Opportunities employer; we welcome applicants from all backgrounds.
